Terms of Service for Background Noise Remover Accounts

These terms are an agreement between you and Background Noise Remover ("we", "us"), the operator of Background Noise Remover at backgroundnoiseremover.net (the "service"). By creating an account or using the service, you agree to them. If you don't agree, please don't use the service.

The service

Background Noise Remover is an online service delivered through your browser. We may add, change or remove features over time. Background Noise Remover lowers background noise in the audio of files you choose. Results depend on the recording and can't be guaranteed: it works best on one clear voice, and it reduces echo and room reverb but does not take them away completely. Listen to your result before you rely on it.

Free previews let you hear the first 30 seconds of a file. They are limited per day for each visitor and across the service, and are not a guaranteed part of the service.

Your account

You must be at least 18, or the age of majority where you live, to use the service. Give accurate information, keep your sign-in details safe, and tell us right away at support@backgroundnoiseremover.net if someone else uses your account. One person per account. Don't use several accounts, devices or networks to get around the limits on free previews.

Credits

Features that use credits show their cost before you start. If a task fails, its credits are returned. One credit cleans one minute of audio or video, and a part of a minute counts as a full minute. A file our content checks refuse uses no credits.
Plans add their credits once a month; yearly plans add them monthly over the year. Plan credits expire at the end of the month they were added for.
Credit packs are one-time purchases. Their credits expire 12 months after purchase.
When you have credits from several sources, the ones that expire first are used first. Credits have no cash value and can't be transferred or exchanged for money.
When a payment is refunded or disputed, the credits it added are taken back.

Plans and payments

Plans and prices are listed on our pricing page: each plan's price, whether it is billed monthly or yearly, and what it includes. Prices are in US dollars. Sales tax or VAT is added at checkout where it applies.
Automatic renewal. A plan renews automatically at the end of each billing period, at the price shown at checkout, until you cancel. By subscribing, you authorize the charge for each period to your payment method.
Credit packs are one-time charges, authorized at checkout.
Upgrades start right away at the full price of the new plan, and a new billing period starts that day. Yearly plans can't be changed until the year ends; to move to a smaller plan, cancel and subscribe again when your period ends.
Who sells your order. Checkout is handled by Stripe, our online reseller and merchant of record. It is the seller of record for your purchase, collects any sales tax, and also handles order-related inquiries and returns. The charge on your statement shows its name or ours.
Your card details are entered on the checkout page of Stripe. We never see or store your full card number.

Cancellation

You can cancel a plan at any time in your account: open Billing and choose Manage. Cancellation takes effect at the end of the period you have paid for: you keep your plan and its credits until then, and you are not charged again. Credit packs you bought separately are not affected.

Refunds

If something went wrong with a charge, such as a duplicate charge or a charge after you canceled, tell us at support@backgroundnoiseremover.net within 14 days and we will refund it. Because your credits and plan are ready to use as soon as you pay, we can't offer refunds when you simply change your mind, except where the law gives you that right. You can cancel a plan at any time so that it doesn't renew. When a payment is refunded, what it paid for ends: the plan stops, and the credits the payment added are taken back.

Billing problems

If you believe a charge is wrong, please contact us at support@backgroundnoiseremover.net before disputing it with your bank. We aim to reply within 2 business days and correct confirmed billing errors within 5 business days.

Acceptable use

Use the service only for lawful purposes. Don't:

break any law, or infringe anyone's copyright, trademark, privacy or other rights;
harass, threaten, defame or impersonate anyone;
create or share content that sexualizes minors, or violent, hateful or illegal content;
try to get around our limits or content checks, gain unauthorized access, or disrupt the service;
use the service through scripts or automated tools, or resell access to it, without our written permission.

What you upload

You must own what you upload or have permission to use it, including permission from anyone recorded in it, and you are responsible for complying with recording and privacy laws where you are.
We prohibit videos of anyone under 18, even with permission.
We check still frames from videos automatically and may refuse a file or close an account that breaks these rules. Audio files are not checked by these tools. Our automated checks don't catch everything. You alone are responsible for what you upload and how you use your results.
You keep the rights you have in what you upload. You give us permission to store and process it only to run the service for you. You may use your results for personal and commercial purposes, as long as your use follows these terms and the law.
We don't use what you upload to train AI models.
Files are deleted automatically about 24 hours after upload. Download your result before then. We don't keep a backup.

Suspension and termination

We may suspend or close your account if you break these terms, if we suspect fraud or abuse, or if the law requires it. If we close your account for a reason other than a breach of these terms, we will refund the unused part of any prepaid period. You can stop using the service and delete your account at any time in your account settings.

No warranties

The service is provided "as is" and "as available". We don't promise that it will always be available or error-free, or that every result will match what you had in mind.

Limit of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or $50 if you paid nothing. Some places don't allow these limits, so they may not apply to you.

Terms of Service