Privacy Policy: How We Handle Your Audio and Your Account

This policy explains what information Background Noise Remover (backgroundnoiseremover.net) collects, how we use it, and the choices you have. In this policy, "we" and "us" mean Background Noise Remover, the operator of backgroundnoiseremover.net. If anything here is unclear, email support@backgroundnoiseremover.net.

What we collect

Account details. When you sign up, we collect your email address and, if you use Google sign-in, your name and profile picture from Google. If you sign up with email, we store a secure (hashed) version of your password.
What you upload. The audio from the files you choose, still frames from videos, the options you pick and the cleaned results. We also keep the file name, its length and the time of the job with your account, so your files can be listed and your credits accounted for. Your video file itself stays on your device.
Preview limits. A hashed version of your IP address and the date, used to limit free previews.
Credits and purchases. Your plan, credit balance and order history. Card details are entered on the checkout page of Stripe; we never see or store your full card number.
Messages. What you send through the contact form or by email.
Usage and device data. Pages you visit, buttons you use, approximate location from your IP address, browser and device type, and how you first found the site (such as a search engine or a link) and the first page you opened, which we save to your account when you sign up. Some of this is collected through cookies and local storage, explained in our Cookie Policy.
Security logs. IP address, time of request and error details, used to keep the service running and to stop abuse.

How we use it

To provide the service.
To run your account, track credits, process payments and send account emails, such as verification, password reset and receipts.
To clean your audio and show you the result.
To check still frames from videos against our content rules and keep records of those checks.
To answer your messages and handle reports.
To understand which features people use and fix problems.
To prevent fraud, spam and misuse, and to meet legal and tax obligations.

We don't sell your personal information, and we don't use what you upload to train AI models.

Where the GDPR or UK GDPR applies, we rely on these legal bases: performing our contract with you (providing the service, running your account and billing), our legitimate interests (security, fixing problems, improving the service), your consent (analytics cookies where consent is required), and legal obligations (tax and accounting records).

We share information only with service providers that help us run the site, and only what they need:

Cloud computing provider, which processes your audio.
Content safety provider, which checks still frames from videos.
Stripe, which handles checkout, sales tax and fraud checks and acts as the seller of record for your purchase.
Cloud hosting, storage and security providers, which serve the site, store data and files, and block attacks.
Sign-in provider (Google), if you choose Google sign-in.
Email provider, which delivers account and support emails.
Analytics providers, which help us measure visits and feature use.

We may also share information if the law requires it, to protect people from harm, or as part of a sale or merger of the business, in which case this policy would continue to apply.

How long we keep it

Information	How long
Uploaded audio and results	Deleted automatically about 24 hours after upload
Still frames from videos	Deleted right after the content check; if that fails, automatically about 24 hours after upload
Records of content checks	Up to 1 year
Hashed IP addresses used for preview limits	Up to 30 days
File name, length and time of each job	Until you delete your account
Account details	Until you delete your account
Order and payment records	As long as tax and accounting law requires, usually 7 years
Contact messages	Up to 2 years after the conversation ends
Security logs	Up to 90 days

Your choices and rights

Delete your account from your account settings, or email us. We delete your account details, and keep only the records the law requires.
Access, correct or export your information by emailing us.
Cookies. You can change your cookie choice at any time with the Cookie settings link at the bottom of every public page.

Depending on where you live, you may also have the right to object to or limit how we use your information, and to complain to your local data protection authority. California residents can ask what personal information we collected and ask us to delete it; we don't sell or share personal information for cross-context behavioral advertising. We will not treat you differently for using these rights. We answer requests within 30 days.

Where your information is processed

We and our providers process information in the United States and other countries. When we transfer personal information out of the EEA, UK or Switzerland, we rely on the safeguards the law provides, such as standard contractual clauses.

Security

Connections to the site are encrypted, and private files are shared only through short-lived links. No system is perfectly secure, so please use a strong password and tell us right away if you think your account has been misused.

Children

The service is not meant for anyone under 18. We don't knowingly collect information from or about children. Our terms prohibit uploading videos of anyone under 18, even with permission. If you upload one anyway, you have broken our rules and you are responsible for it. If you believe a child has given us information, or that we hold a photo or video of a child, email us and we will delete it.

Changes

If we change this policy in a meaningful way, we will update the date above and, where required, let you know by email or on the site before the change takes effect.

Contact

Background Noise Remover · support@backgroundnoiseremover.net · You can also use the contact form.

Privacy Policy

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